Jump to content

https://the-overlord.com/FilesMonolith/TO_Banni%C3%A8re_Monolith_20181123.jpg

SentMa

Compendium The overlord: tome 1 (EN).

Recommended Posts

I have still not received it, in italy...

could be possible to receive a digital copy for people that pay for the tome?

Edited by yota77
  • Like 1

Share this post


Link to post
Share on other sites
On 19/4/2018 at 10:14 AM, yota77 said:

I have still not received it, in italy...

could be possible to receive a digital copy for people that pay for the tome?

That would be nice, at least. Me in Italy too by the way.

  • Like 1

Share this post


Link to post
Share on other sites

fwiw - I just received a note from them saying my compendium was returned due to a bad address. Doesn't make much sense as the address in the pledge manager was correct except they formatted it by non-US standards (zip before city/state) and I had abbreviated "rd" instead of "road". Sent them my address again, formatted by US standards. Hopefully it gets to me this time.

Edited by Thul

Share this post


Link to post
Share on other sites

PM'd Sentma. Still haven't received mine. I guess I'll be rescinding the charge at the end of the week if I don't hear anything.

Share this post


Link to post
Share on other sites

Never received mine too, as I expected. It's a pity. I know it should be cheap but I would have preferred to pay the double for the shipping and be sure to receive it .

Share this post


Link to post
Share on other sites

Monolith admins,
THIS will be the 5th time or so that I have asked this question and gotten no response. 
I still haven't received the scenario book 1 from way back in February. Can someone shed some light on this???
Last time that I will ask before a chargeback is filed and I will conclude my business with your company.its not about the money,it's about customer service.thanks.

Share this post


Link to post
Share on other sites

Hi all,
Unfortunately, we will not be able to resend the fan made compendium.
We made it as cheap as possible for everyone, but sending a new copy is not possible for us.

Sorry for that.

Share this post


Link to post
Share on other sites

I never received my book either in Pennsylvania, USA. I expect either proof of delivery or a refund of my shipping SentMa. 

 

What are my options to get my book?

Share this post


Link to post
Share on other sites
On 5/24/2018 at 8:23 AM, SentMa said:

Hi all,
Unfortunately, we will not be able to resend the fan made compendium.
We made it as cheap as possible for everyone, but sending a new copy is not possible for us.

Sorry for that.

 

That really is not an acceptable answer. 

Share this post


Link to post
Share on other sites

I'm sorry to say this Sentma, but I think that you should have stated in the beginning , in the announcement of the compendium ,that due to low cost shipping ,  if the copy would not have arrived, you would have been not considered responsible. In that way , everyone would have been informed of the risks.

Share this post


Link to post
Share on other sites
13 hours ago, Andrea said:

I'm sorry to say this Sentma, but I think that you should have stated in the beginning , in the announcement of the compendium ,that due to low cost shipping ,  if the copy would not have arrived, you would have been not considered responsible. In that way , everyone would have been informed of the risks.

I know well,
I will organize myself differently for the next one.

Share this post


Link to post
Share on other sites

When will the english translated tome II come out by the way?

 

Can't you sent out the pdf version to the people who did not receive the tome I copy? It has some nice new mechanics and of course they are disappointed. And from Monolith side this is of course also disappointing to get quite some negative feedback on a free product and understandably they do not want to loose more money on that. But there are free options to win there support back.

 

I'm also sure many gamers missed the 1st tome, so why not include an option to sell both at a premium with express shipping? With the additional income, can refund these few poor souls, right? And most of us would not mind to pay more for an intact product and possibly higher quality. Let's solve this as a community, as everyone here loves Conan 🙂

Share this post


Link to post
Share on other sites

Dear Monolith,

 

I appreciate that you wanted to do it as cheaply as possible.  Taking money for something and then not delivering it is called FRAUD in the US (not sure how it’s handled outside the US).  I realize that you intended it to be a nice gesture, but in the end, you simply shouldn’t have done this if you couldn’t do it with some confidence of getting it right.

 

Once again, your company has failed at basic customer service.  Look at all the customers posting here and think about how you’ve alienated them (after going to all the trouble to improve relations with the excellent Book of Set).  For every customer you’re adding, you’re losing one along the way.

 

At the very least, you owe us a formal announcement via e-mail through the Pledge Manager that our packages were lost in the mail and how we can apply for a refund.

 

To my fellow US backers, just call your credit card company and get the charge reversed.  It takes more time and is more hassle than a refund through Monolith, but in the end, you will get your money back as they have no proof they’ve mailed anything.

 

Thanks for nothing (literally)...

 

 

 

 

 

 

 

Share this post


Link to post
Share on other sites

I expect at least a pdf. I know scenarios are all on overlord.net but I want to have them in a standard format and all together.

  • Like 1

Share this post


Link to post
Share on other sites

Hey, just catching up here.  I'm among those that never received a copy of the Tome I but paid for shipping.  Again, I hate to complain about something that was essentially free but I did pay for shipping at least.  Am I to understand that this is not actually going to be fulfilled?

Share this post


Link to post
Share on other sites
On 7/12/2018 at 3:10 PM, pirateclem said:

Hey, just catching up here.  I'm among those that never received a copy of the Tome I but paid for shipping.  Again, I hate to complain about something that was essentially free but I did pay for shipping at least.  Am I to understand that this is not actually going to be fulfilled?

 

Yep. They believe their obligation has ended since it was free despite having a few hundred left that they refuse to send to those whose packages were lost.

Share this post


Link to post
Share on other sites
On 5/29/2018 at 9:19 AM, SentMa said:

I know well,
I will organize myself differently for the next one.

 

You need to correct the mistake you made previously and re-send copies to those that never arrived.

 

What exactly are the steps to file fraud charges here in the US? Anyone know?

Share this post


Link to post
Share on other sites

As I’ve stated elsewhere I’m among those disappointed by a lost product. More disappointing is how much I’ve spent with Monolith having backed Conan, Mythic Battles, and Batman at full pledge levels amounting to well over $1,000 on board game product from a single company.  I spent another $130 tonight on MB 1.5 product.  So I remain a fan, albeit a fan used to extending exemplary customer service at work, who is genuinely surprised that no alternatives are being offered. Since they sent these to print, a PDF should be easy, but if somebody can post the list of scenarios maybe even linking them to the online scenarios for those of us who ran short on luck, maybe I or somebody else could compile a PDF to share. Just a thought, trying to come up with solutions rather than constant complaining. 

Edited by tayhuck
Wrong word choice

Share this post


Link to post
Share on other sites
On 7/14/2018 at 2:58 PM, Krusticlese said:

 

Yep. They believe their obligation has ended since it was free despite having a few hundred left that they refuse to send to those whose packages were lost.

 

WTF?  Seriously?  So, I have no idea if they ever shipped or did not ship to me as I have no shipping notice or tracking number, they have accepted my payment for shipping and now the answer is, "bad luck, it must be lost"?  That is complete bull.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

Our website uses cookies to guarantee you the best navigation. By continuing your visit, you confirm that you accept these cookies. Our Cookie Policy has other terms. Privacy Policy