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SentMa

Compendium The overlord: tome 1 (EN).

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I have still not received it, in italy...

could be possible to receive a digital copy for people that pay for the tome?

Edited by yota77

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On 19/4/2018 at 10:14 AM, yota77 said:

I have still not received it, in italy...

could be possible to receive a digital copy for people that pay for the tome?

That would be nice, at least. Me in Italy too by the way.

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fwiw - I just received a note from them saying my compendium was returned due to a bad address. Doesn't make much sense as the address in the pledge manager was correct except they formatted it by non-US standards (zip before city/state) and I had abbreviated "rd" instead of "road". Sent them my address again, formatted by US standards. Hopefully it gets to me this time.

Edited by Thul

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PM'd Sentma. Still haven't received mine. I guess I'll be rescinding the charge at the end of the week if I don't hear anything.

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Never received mine too, as I expected. It's a pity. I know it should be cheap but I would have preferred to pay the double for the shipping and be sure to receive it .

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Monolith admins,
THIS will be the 5th time or so that I have asked this question and gotten no response. 
I still haven't received the scenario book 1 from way back in February. Can someone shed some light on this???
Last time that I will ask before a chargeback is filed and I will conclude my business with your company.its not about the money,it's about customer service.thanks.

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Hi all,
Unfortunately, we will not be able to resend the fan made compendium.
We made it as cheap as possible for everyone, but sending a new copy is not possible for us.

Sorry for that.

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I never received my book either in Pennsylvania, USA. I expect either proof of delivery or a refund of my shipping SentMa. 

 

What are my options to get my book?

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On 5/24/2018 at 8:23 AM, SentMa said:

Hi all,
Unfortunately, we will not be able to resend the fan made compendium.
We made it as cheap as possible for everyone, but sending a new copy is not possible for us.

Sorry for that.

 

That really is not an acceptable answer. 

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I'm sorry to say this Sentma, but I think that you should have stated in the beginning , in the announcement of the compendium ,that due to low cost shipping ,  if the copy would not have arrived, you would have been not considered responsible. In that way , everyone would have been informed of the risks.

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13 hours ago, Andrea said:

I'm sorry to say this Sentma, but I think that you should have stated in the beginning , in the announcement of the compendium ,that due to low cost shipping ,  if the copy would not have arrived, you would have been not considered responsible. In that way , everyone would have been informed of the risks.

I know well,
I will organize myself differently for the next one.

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When will the english translated tome II come out by the way?

 

Can't you sent out the pdf version to the people who did not receive the tome I copy? It has some nice new mechanics and of course they are disappointed. And from Monolith side this is of course also disappointing to get quite some negative feedback on a free product and understandably they do not want to loose more money on that. But there are free options to win there support back.

 

I'm also sure many gamers missed the 1st tome, so why not include an option to sell both at a premium with express shipping? With the additional income, can refund these few poor souls, right? And most of us would not mind to pay more for an intact product and possibly higher quality. Let's solve this as a community, as everyone here loves Conan 🙂

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Dear Monolith,

 

I appreciate that you wanted to do it as cheaply as possible.  Taking money for something and then not delivering it is called FRAUD in the US (not sure how it’s handled outside the US).  I realize that you intended it to be a nice gesture, but in the end, you simply shouldn’t have done this if you couldn’t do it with some confidence of getting it right.

 

Once again, your company has failed at basic customer service.  Look at all the customers posting here and think about how you’ve alienated them (after going to all the trouble to improve relations with the excellent Book of Set).  For every customer you’re adding, you’re losing one along the way.

 

At the very least, you owe us a formal announcement via e-mail through the Pledge Manager that our packages were lost in the mail and how we can apply for a refund.

 

To my fellow US backers, just call your credit card company and get the charge reversed.  It takes more time and is more hassle than a refund through Monolith, but in the end, you will get your money back as they have no proof they’ve mailed anything.

 

Thanks for nothing (literally)...

 

 

 

 

 

 

 

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