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No word from monolith support

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Looks like i won’t be getting my pledge. I feel like a jerk, like I’m being impatient or something. But it seems like the us deliveries have all been sent out and received except for mine. I contacted funagain, which is the company responsible for the us deliveries and they claim to not have my in their system. They then just say i have to contact monolith and that they can’t help me any further but monoliith hasn’t responded to me at all. Any ideas of what i can or should do? I’ve emailed them and even written to them on Instagram. 

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