sh4mike Posted September 17, 2018 Report Share Posted September 17, 2018 Here's a summary of the email chain I had with Monolith customer service. Me: Can I revert to the base $140 pledge I paid for on Kickstarter (e.g. remove add-ons I paid for on Fluent)? Monolith CS: Please confirm you want us to cancel your $140 pledge and refund 90%. Me: I don't want to cancel my pledge. Please close this issue. Monolith CS: We'll cancel your pledge right away. That most recent reply from Monolith was today, and I'm hoping someone from Monolith can help stop this KS pledge cancellation. Yes, I get the team's primary language is French, so if the team can restore my pledge then no bad feelings on my part. My backer # is 15413. Quote Link to comment Share on other sites More sharing options...
Matt John S Posted October 22, 2018 Report Share Posted October 22, 2018 On 9/17/2018 at 3:14 PM, sh4mike said: Here's a summary of the email chain I had with Monolith customer service. Me: Can I revert to the base $140 pledge I paid for on Kickstarter (e.g. remove add-ons I paid for on Fluent)? Monolith CS: Please confirm you want us to cancel your $140 pledge and refund 90%. Me: I don't want to cancel my pledge. Please close this issue. Monolith CS: We'll cancel your pledge right away. That most recent reply from Monolith was today, and I'm hoping someone from Monolith can help stop this KS pledge cancellation. Yes, I get the team's primary language is French, so if the team can restore my pledge then no bad feelings on my part. My backer # is 15413. Greetings, I am late seeing this, I realize, but you must forward all issues such as this to support@monolithedition.com. Be patient as they are still sorting a lot of requests. Thanks! Quote Link to comment Share on other sites More sharing options...
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